Refund Policy

1. Summary

All credit pack purchases on AI Metadata Ninja are final. Because credits are digital consumables that are consumed the moment you use them, we do not offer refunds on purchased credit packs or on unused credits, except as described below or as required by law.

2. No Refunds on Consumed or Unused Credits

Credits purchased through the Service are delivered to your account the moment payment succeeds. From that point:

• Used credits are non-refundable. The metadata-removal operation you performed has been performed; we cannot "undo" it.
• Unused credits are also non-refundable. They remain available in your account for future use; we cannot return them as cash or original payment.

3. Exceptions

We will refund a credit pack purchase (or the unused portion, where applicable) in the following cases:

• Duplicate charge. You were charged more than once for the same purchase due to a payment processor or user error.
• Fraudulent transaction. A purchase was made using your payment method without your authorization. We will refund upon confirmation and may involve law enforcement.
• Service error. A feature you paid for (via credit consumption) failed due to a confirmed bug or outage on our side, and we were unable to restore the affected credits to your account within a reasonable time.
• Required by law. A refund is required by applicable consumer protection law in your jurisdiction.

4. Chargebacks

If you initiate a chargeback or payment dispute with your card issuer or payment provider before contacting us to resolve the issue, we may suspend your account while the dispute is investigated. We will provide receipts, transaction records, and Service logs to the payment processor as part of the dispute process.

If you have a concern with a purchase, please contact us at the email below before initiating a chargeback. Most issues can be resolved quickly.

5. Cooling-Off Period (EEA / UK)

If you are a consumer in the European Economic Area or the United Kingdom, you may have the right to withdraw from a digital purchase within 14 days under the Consumer Rights Act 2015 (UK) or equivalent EU directives. However, by accepting delivery of digital credits (i.e., starting to use them), you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal for the consumed credits. Unused credits purchased in this period remain refundable for 14 days.

6. How to Request a Refund

To request a refund under one of the exceptions above, email support@aimetadataninja.com within 30 days of the transaction with:

• Your account email address
• The transaction ID (visible in your billing history or in the receipt email)
• A description of the issue

We respond within 5 business days.

7. Refund Method

Approved refunds are issued to the original payment method used for the purchase. Refunds may take 5–10 business days to appear on your statement, depending on your card issuer.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated version on this page and update the "Last updated" date above. Material changes apply prospectively and do not affect purchases made before the effective date.

9. Contact

Questions about this Refund Policy: support@aimetadataninja.com

10. Governing Law

This Refund Policy is governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.